Returns & Exchanges

We want you to be delighted with your Pimoroni gear, but if something isn't right, you can return unused items in their original packaging within 30 days of delivery. For technical issues or faulty components, our support crew is ready to help you troubleshoot or arrange a replacement.

1

Check Technical Support

If your board or kit isn't behaving, visit our support forums or contact us first; many issues can be resolved with a quick firmware update or wiring check.

2

Request an RMA

Log into your account and submit a return request to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

3

Pack Your Items

Carefully pack the items in their original anti-static bags and packaging to prevent damage during transit, clearly marking the RMA number on the outside.

4

Receive Refund or Replacement

Once our engineers have inspected the returned hardware, we will process your refund to the original payment method or dispatch your replacement parts.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing